The most importance sentence in every email you send

Create interest with the first line of your email!

Create interest with the first line of your email!

By Karen Adamedes

The most importance sentence in every email you send, and the one that you should spend the most time on, is…the first one.

It should, as hopefully the first sentence of this blog does :), convey to your reader exactly what your email is about.

It should create interest for your reader. let them know what it is about and make them want to read more.

The challenge is that the people that you are sending important emails to – ones that require actions and answers and approvals  – are likely to be receiving 100 or more emails per day; that are all fighting with yours for attention.

The objective is to break through the distractions of the rest of their emails and focus their attention on what you need. Give them a good reason to want to read the detail below and understand what will be required of them.

An email that starts with an opening sentence “I would like to request approval for ….” is likely to generate interest to understand why you are asking for whatever it is you need. (And the more that you ask for the more interested they will be to understand why!)

Whilst “Please find below details of the customer service complaint from …. that requires your immediate action…” explains exactly what the email is about and that there is a required action.

No ambiguity. No confusion.

[Tweet “Think about the first sentence of your emails as if they’re a tweet. Short, clear and concise.”]

Ask for exactly what you want. Explain what it is about.

And then provide further details.

Career Tip To Go: Explain what your email is about in the first sentence

And, of course, follow on with good quality content…and you’ll be good to go!

 

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How to keep learning ‘on the job’

by Alice Young

iStock_000015674979LargeDuring economic down-turns and hard times lots of companies put the brakes on the Learning and Development department and before you know it, that Project Management course that your boss told you was essential for you to be considered for that next level role is no more than a pipe dream.

So in these constantly changing times how can you take ownership of your own personal development whilst at work?

1) Formal courses

Of course the stereotypical way that we think of “developing” ourselves is by attending a course.  And as long as these are the “right” courses, and delivered in a way that plays to your personal “learning style” (we’re all different on this – some like lectures, others prefer a team focused approach, others learn visually, others through activity based learning), then this will be a productive use of your time, and you might even get a professional accreditation from it that you can add to your resume.

But do your homework before you sign up.  Ask the course organizer why this course is being run (i.e. how and why this course was selected), how they’d describe the facilitator style, what are the intended learning outcomes, how many other people are on the course, and of those, how many are from your company.  Then make a call as to whether you feel this is the right course for you, and if not, research one that you feel is more appropriate and ask your manager if you can attend that instead.

2) Stretch or inter-department projects

A lot of people view projects as “additional” work.  I view them a) as great learning opportunities, b) as great networking opportunities, and c) as an opportunity to raise your profile in the business, particularly if you’re on a cross-cutting or inter-departmental project.  In order to formally gain the most from the experience (and make sure you’re not just doing extra work), make sure the project and it’s outcomes are entered into your performance appraisal, with success measures and learning outcomes (if your organization has a performance appraisal process).

Worried about signing up for a stretch project?  Don’t be.  Just agree with the project “owner” at the outset that whilst you bring a,b and c to the table, ultimately this is a developmental experience for you (and way cheaper than going on a course).  Then breathe.  And enjoy.  You know what they say – you learn more from your mistakes, and sometimes not having all the answers is good for you, even if it feels uncomfortable.

3) Innovate and problem solve

You know that issue that everyone works around? (eg the HR database doesn’t talk to the Finance database and 7 people spend 2 days at month-end inputting and verifying data in order to get staff paid).  Well instead of working around it, work it out!

This is a key example of 2, except that the organization might not be acknowledging that it’s an issue (because to do that means that resources should be allocated into resolving the problem).  So don’t just complain about it, put together a business case to resolve it, gain buy-in from your manager and key stakeholders and go for it.  Never managed a project team before?  Well now is the time to learn 🙂  And anything’s got to be better than 7 people spending 2 days verifying data – yawn.  Your team and those around you will love you once it’s all resolved.

4) Find a mentor

Does your company have a formal mentoring program?  If not, that’s ok, you can still find a mentor yourself, internally, or externally.  Have a think about what you feel you would gain from a mentoring relationship and what sort of mentor would suit you, and set some goals accordingly.  Then speak with your manager and your HR team about whether they can help source a mentor for you.  If not, look through LinkedIn at your own connections, and the connections of your connections.  If approached appropriately, many people are delighted to be mentors.  If you’re not comfortable with this approach you could try one of the many mentoring services that are now in place i.e. Propellher (indeed there’s some good tips on their site about mentoring relationships, how to set goals etc)

5) Shadow someone in a different department

A great way to get to know your organization in a deeper way is to shadow someone who does a completely different job from you.  You can have been working at a company for years and still get a new perspective on the organization, what it does and how, by spending a few days walking in another team member’s shoes.  Make sure you share your experience by talking about what you’ve learnt at a team meeting afterwards.

6) Sign up for a volunteering opportunity

Does your organization have a community or Corporate Social Responsibility  program?  Have you ever signed up on it?  If not – you should!  A recent study by the UK based HR body, the Chartered Institute of Personnel Development has found that volunteering programs deliver many benefits for participants, not least: enhancing professional knowledge, workload management, internal networking, community understanding, team work, creativity, self awareness, personal confidence, communication, coaching and mentoring.  That’s a lot of courses you’d have to attend to gain all those skills, and they’re all rolled into one experience!

So quite simply the message is, if you want to be at the forefront of your career, you need to keep learning, no matter how much of a technical expert you are.  And the best way to do this?  Don’t sit back and wait for permission to attend a course.  Instead, [Tweet “Create your own learning plan based on what you want to be doing in your career”] in 5 or 10 year’s time and strategically start placing the building blocks of increasing your skill-set so that you can get there.  Of course, you still have to perform in your day job, but if you’re prepared to go the extra mile you’ll find that constantly learning will leapfrog you ahead of the crowd over your next few career moves.

[Tweet “Career Tip to Go: Keep Learning!”]

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Have you ever made any of these interview mistakes?

The folks from Stevens Henager College sent us over this infographic that they put together on the Top 10 Job Interview mistakes.

On first read you might think that you’d never do any of these things…but many are pitfalls that are quite easy to fall into.

We thought well worth sharing with you. Good to think about if you’re headed out to an interview.

interview_top10_shc

 

If you ever have or do – don’t despair!

Career Tip To Go: Learn from the experience and just be that little bit more prepared next time!

Just to let you know – we don’t have any affiliation with Stevens Henager – but we’re happy to share thoughtful work.

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11 Reasons why a coffee break is good for your career

aaa coffee meetingby Karen Adamedes

When there’s a lot to do it’s very easy to feel guilty about heading out of the office with colleagues for a coffee, tea or beverage of your choice!

But the time taken can actually help you be more efficient in your work and be good for your career – and that’s without taking into account any effects of the caffeine you might consume!

So next time someone asks if you want to grab a coffee with them and you’re weighing up whether you should spend the time with your workmate or get through a couple of more emails, have a think about the possible benefits of leaving the office and “taking a break”:

1. You stand up for a start.

Sitting is being called the new smoking as far as health risks like diabetes, heart disease and cancer are concerned and doctors are recommending standing up and moving at least once an hour. Pushing the chair out and walking is physically good for you.

2. You’ll give your eyes a rest.

No doubt you’ve been glued to the screen and maybe not taking the break every 15-20 minutes that the Mayo clinic recommends?

I’m not an advocate of multi-tasking but head out for that coffee and you’ve stood up, rested your eyes and you’re going to get some potential work benefits! (Winning)

3. It’s a safe environment for networking

There’s no stigmas associated with colleagues having a coffee together. Men can ask women, women can ask men – and there (should) not be anything else read into it! There’s no alcohol involved and it’s very public. Nothing to see here folks!

4. It’s an efficient way to network

In comparison with attending an event or having a meal with someone, a coffee is a quick and efficient use of time to build work relationships or get to know someone better. As soon as the coffee is done you can make your escape whenever you want.

On the other hand, if you want to buy a little extra time – drink your coffee reeaaalllly slowly. Unless the other person has another meeting they usually won’t rush away if they see your cup is half full.   (A trick I learnt in meetings with clients as a sales rep – the cold coffees are worth it when you walk away with the order or a better relationship!)

5. The environment is neutral

If you’re meeting with someone you don’t work with on a day-to-day basis a coffee shop isn’t ‘your’ office or ‘their’ office. Neutral ground can be important to set the tone of a meeting.

6. It’s relaxed and a change of pace

A break from the office can help you discuss work issues in a way you wouldn’t when you’re sitting around a table with a formal agenda or a Power point presentation as the basis for the conversation.

7. You get to know people better

The time you spend and the environment of a ‘coffee catch up’ can help you get to know people better. A bit of chit chat about sports, family, holidays or weekend activities gives you a topic to connect on again in the future.

When you know people – whether they are managers, colleagues, customers or even suppliers – they are more willing to help you out with work situations. Working well with people is how good work gets done. To do this it helps if you know the people!

8. Removes distractions

When you’re sitting with someone in a coffee shop you don’t have the distraction of incoming emails, an endless to-do list and interruptions from others. You can be genuinely present and focus on the discussion with the other person.

9. A chance to think out loud

If you’re an extrovert (like me) who needs to talk to think…these breaks can be when you do your best thinking and get your break through ideas. These can really help your work!

If you’re an introvert it’s a chance to make sure that your extroverted workmates don’t go off on a tangent with their great new idea and encourage them to think them through. And an opportunity for your to explain your thinking or views on a topics – outside of the day-to-day ‘busy-ness’ of the office.

10. A chance to share your ideas or learn

You may have had a great idea that you don’t want to share in a meeting or want to test it with someone you trust. A coffee can be a chance to road test your thinking.

11. And you get a coffee!

No explanation needed.

If you really can’t afford the time for a full sit down coffee shop catch up – even saying that you don’t have time but you’ll walk with them and pick up a coffee to go will give you a valuable break and a little bit of time to reap some of the benefits.

The [Tweet “Career Tip To Go: Go for a coffee during work time (and don’t feel guilty!)”]

 

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